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NETservice

The new benchmark for remote services in the machine tool industry.

The NETservice has been specially developed to meet the high demands of machine tool customers - particularly when it comes to the maximum data security provided by NETservice. Another plus is the multichat function, where operators, service experts and other personnel can respond within the direct communication network and find common solutions to service issues. 

Remote-Service

Remote-service with multi-user conference

1. MULTI-USER CONFERENCE
Operators, service experts, service technicians and other staff can respond within the communication network

2. WHITEBOARD
The whiteboard acts as a digital sketch pad for conference members. They can share and edit photos, screen shots and circuit diagrams with each other (e.g. highlight, circle or underline)

3. MULTI-USER CONFERENCE
In Chat, any text messages are immediately sent to all conference members via instant messaging

CUSTOMER REFERENCES
A / S Rolf Schmidt Industri Plast

A / S Rolf Schmidt Industri Plast

Increased machine availability and lower service costs

“The use of NETservice makes quick and accurate identification and problem solving possible. If necessary, experts from the relevant DMG MORI production plants can be involved. Many faults can be remedied in this way, meaning that we don’t need a service engineer on site at all in an ideal case.“

Flemming Andreassen, Managing Director A / S Rolf Schmidt Industri Plast
Jesper Lyngsø, Production Manager

Highlights

  • DMU 50 3rd Generation with NETservice


DMG MORI Digitalization
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HIGHLIGHTS
1.   
DMG MORI Connectivity: Networking of DMG MORI & selected 3rd party machines
2.    CELOS: PLC-independent update from every existing CELOS Version
3.    Messenger: Status of connected machines at a glance
4.    my DMG MORI – Customer Portal: Continuous service optimization for DMG MORI machines
5.    NETservice: Direct remote communication with the DMG MORI Service