my DMG MORI

The new customer portal – Your Online Service Manager

The new free of charge customer portal my DMG MORI provides fast, direct contact, independent of the machine, to the DMG MORI service experts, including a status overview of ongoing activities and access to all documents.

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my DMG MORI: The new customer portal

my DMG MORI – Your Online Service Manager

MORE SERVICE

Faster help thanks to online service requests

No waiting: Simple online description of the problem
Prepopulated service requests: Include machine details, photos or videos
Immediate processing: The “correct” service expert prioritizes the request

MORE KNOWLEDGE

Live status and all documents digitally available

Complete machine history: All events related to the machine can be systematically called up
All documents are digital: Library for technical and commercial documents available
Real-time access to the process status: More transparency for service and spare part requests

MORE AVAILABILITY

Available on CELOS, mobile devices and PCs

Free access 24/7: From anywhere at any time
On every device: Computer, smartphone or via CELOS
Your portal, your rules: The customer determines who sees what