Join the DMG MORI Team

Billing Administrator, DMG MORI Chicago Technical Center

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

This position will support the Service Control Management Team. Individual will work closely with the Service Controlling Team Leader and provide billing administrative support to the local technical centers. Individual will ensure the timely and accurate processing of invoices, credit notes and billing documents in accordance with company policies and procedures.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

• Collect, calculate and document numerical data for billing purposes
• Issue and deliver accurate invoices and credit notes to the responsible party
• Compile and maintain billing logs and reporting documentation
• Maintain and update customer information
• Work closely with AR and Accounting department
• Support internal and external customers
• Provide administrative and clerical tasks that aid the daily service billing operations
• Adhere to company policies/procedures, and state and federal regulations
• Other duties as assigned

Requirements:

• Bachelor’s Degree from an Accredited University
• Ability to work independently as well as with a team
• Working knowledge of Microsoft Office
• High degree of attention to detail and trustworthiness
• Exceptional organizational and communication skills with internal and external customers
• Experience with SAP, BaaN and Microsoft Dynamics CRM will be a plus
• Strong work ethics and team culture

Work Environment:

General office environment will be experienced. There will be periodic exposure to manufacturing environments which may present hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.

Physical Demands:

• Frequent: Sitting at desk, utilizing computers and phones, standing and walking.
• Periodic: Repetitive foot, leg, hand, arm, shoulder, and torso movements.
• Occasional: Business travel. Bending, squatting, stooping, reaching, pushing, pulling, and lifting.

Application:

Please apply by sending your resume to our Recruiting Team: recruiting@dmgmori-usa.com

Email Subject: (Job Title; Location; Candidate Name) 

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act | Equal Employment Opportunity | Employee Polygraph Protection Act

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening.

Dallas Parts – Shipping and Receiving, DMG MORI USA – Irving, TX

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Primary scope of position includes but is not limited to:

• Daily stocking: tagging inspection, stock into bin locations
• Daily picking, packing, inspecting, shipping
• Relocating items
• Create documentations for international shipment
• Schedule for pick up with freight forwarders
• Clean up warehouse several times daily
• Regular maintenance check on equipment in the warehouse
• Inventory count
• Special project work: such as high profile customers parts stocking, stock increase, dead stock, etc
• Supplies in the warehouse check inventory and order
• Back up for return team or office team as assigned by management
• Additional duties as assigned by spare parts management

Minimum Requirements:

• 2+ years warehouse experience preferred.
• Associate’s Degree preferred.
• Ability to multi-task in fast paced environment.
• Ability to prioritize workloads, focus, eliminate errors, and maximize efficiency.
• Excellent verbal and written communication skills.
• Proficiency with material handling equipment and forklifts
• Meet eligibility requirements to work inside a US Foreign Trade Zone (FTZ)

Work Environment:

Warehouse and office environment will be experienced. Exposure to possible hazards may include noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.

Physical Demands:

• Frequent: Standing, walking, bending, stooping, lifting, pushing, and pulling, repetitive foot, leg, hand, arm, shoulder, and torso movements..
• Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Application:

Please apply by sending your resume to our Recruiting Team: recruiting@dmgmori-usa.com

Email Subject: (Job Title; Location; Candidate Name) 

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act | Equal Employment Opportunity | Employee Polygraph Protection Act

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening.

Direct Sales, Price and Delivery Support, DMG MORI USA

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Primary scope of position includes but is not limited to:

• Process incoming quotes and orders from dealer’s direct sales customers.
• Check account status and update account information, enter new customer data into the system.
• Support dealers and customers in helping to identify and quote parts.
• Order processing (quoting, order entry, P.O. receiving and invoice processing).
• Filing (keep customer files, sales orders, invoices and credit card receipts).
• Credit card processing (process credit card purchases via online credit card system).
• Customer service (take incoming phone calls).
• Other duties as assigned.

Minimum Requirements:

• Bachelor’s Degree from an accredited university.
• Must have mechanical aptitude to understand part and electrical drawings.
• Must have good organizational skills (multi-tasking is a must you need to be able to keep track of what you were doing when the next call comes in).
• Keep good notes and historical information.
• Customer service phone skills (this requires you to talk with upset customers who’s machines are down and know how to calm them down and be able to problem solve).
• SAP experience is preferred.
• Ability to multi-task in fast paced environment.
• Ability to prioritize workloads, focus, eliminate errors, and maximize efficiency.
• Excellent verbal and written communication skills

Work Environment:

Warehouse, showroom, and office environment will be experienced. Exposure to possible hazards may include noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. 

Physical Demands:

Frequent: standing, walking, bending, stooping, lifting, pushing, and pulling, repetitive foot, leg, hand, arm, shoulder, and torso movements.  Periodic: operating power equipment, sitting at desk, utilizing computers and phones.

Application:

Please apply by sending your resume to our Recruiting Team: recruiting@dmgmori-usa.com

Email Subject: (Job Title; Location; Candidate Name) 

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act | Equal Employment Opportunity | Employee Polygraph Protection Act​​​​​​​

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening.

Fleet Administrator, DMG MORI USA - Chicago, IL

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

The Fleet Administrator will maintain vehicle compliance and accurate tracking of all company vehicles while assisting in the administration and coordination of the organization's fleet of motor vehicles. This position will maintain accurate records of vehicles.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

• Maintain Fleet records
• Maintain valid license and registrations on all vehicles
• Work with legal and to accurately track new vehicle purchases and vehicle sales
• Ability to generate reports as requested by Management
• Work with Site managers to track and record use of Fleet inventory
• Ability to take on new tasks to assist administration team requests
• Other duties as assigned
• Work with insurance broker to obtain insurance related documents for customers and suppliers
• Correspond with insurance company in case of car accident and assist drivers for claim
• Review and analyze current insurance policy
• Prepare and process annual insurance renewal
• Invoice processing
• Other duties as assigned

Requirements:

• Bachelor’s Degree from an Accredited University
• Ability to work independently as well as with a team
• Experience in fleet management preferred
• Proficient Microsoft Word, Excel, and PowerPoint Skills
• Exceptional organization skills and flexibility working in a fast paced setting

Work Environment:

General office environment will be experienced. There will be periodic exposure to manufacturing environments which may present hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.

Physical Demands:

• Frequent: Sitting at desk, utilizing computers and phones, standing and walking..
• Periodic: Repetitive foot, leg, hand, arm, shoulder, and torso movements.
• Occasional: Business travel. Bending, squatting, stooping, reaching, pushing, pulling, and lifting.

Application:

Please apply by sending your resume to our Recruiting Team: recruiting@dmgmori-usa.com

Email Subject: (Job Title; Location; Candidate Name) 

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act | Equal Employment Opportunity | Employee Polygraph Protection Act​​​​​​​

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening.

Service Engineer, DMG MORI USA - Charlotte, NC

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine tools on location or by telephone.  They will establish and build exemplary communication and customer service relationships with customers and distributors.  The individual manages difficult customer situations in a positive manner, responds promptly to customer needs and solicits customer feedback to improve service. 

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

• Creating and updating documentation of technical information. 
• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
• Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers.
• Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines.
• Establish and build exemplary communication and customer service relationships with customers.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
• Other duties as assigned.

Minimum Requirements:

• Bachelors or Associates Degree in technical related field of study preferred.
• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.
• Good verbal and written communication skills with exceptional customer service orientation.
• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
• Minimum of 50% travel in multi-state region; drive or fly depending on distance.  Employee is expected to work at the Technical Center when not visiting customers.

Work Environment:

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at DMG MORI office.

Physical Demands:

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.

Application:

Please apply by sending your resume to our Recruiting Team: recruiting@dmgmori-usa.com

Email Subject: (Job Title; Location; Candidate Name) 

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act | Equal Employment Opportunity | Employee Polygraph Protection Act

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening

Service Engineer, DMG MORI USA - Chicago, IL

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine tools on location or by telephone.  They will establish and build exemplary communication and customer service relationships with customers and distributors.  The individual manages difficult customer situations in a positive manner, responds promptly to customer needs and solicits customer feedback to improve service. 

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

• Creating and updating documentation of technical information. 
• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
• Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers.
• Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines.
• Establish and build exemplary communication and customer service relationships with customers.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
• Other duties as assigned.

Minimum Requirements:

• Bachelors or Associates Degree in technical related field of study preferred.
• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.
• Good verbal and written communication skills with exceptional customer service orientation.
• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
• Minimum of 50% travel in multi-state region; drive or fly depending on distance.  Employee is expected to work at the Technical Center when not visiting customers.

Work Environment:

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at DMG MORI office.

Physical Demands:

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.

Application:

Please apply by sending your resume to our Recruiting Team: recruiting@dmgmori-usa.com

Email Subject: (Job Title; Location; Candidate Name) 

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act | Equal Employment Opportunity | Employee Polygraph Protection Act

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening

Service Engineer, DMG MORI USA - Dallas, TX

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine tools on location or by telephone.  They will establish and build exemplary communication and customer service relationships with customers and distributors.  The individual manages difficult customer situations in a positive manner, responds promptly to customer needs and solicits customer feedback to improve service. 

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

• Creating and updating documentation of technical information. 
• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
• Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers.
• Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines.
• Establish and build exemplary communication and customer service relationships with customers.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
• Other duties as assigned.

Minimum Requirements:

• Bachelors or Associates Degree in technical related field of study preferred.
• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.
• Good verbal and written communication skills with exceptional customer service orientation.
• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
• Minimum of 50% travel in multi-state region; drive or fly depending on distance.  Employee is expected to work at the Technical Center when not visiting customers.

Work Environment:

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at DMG MORI office.

Physical Demands:

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.

Application:

Please apply by sending your resume to our Recruiting Team: recruiting@dmgmori-usa.com

Email Subject: (Job Title; Location; Candidate Name) 

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act | Equal Employment Opportunity | Employee Polygraph Protection Act

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening

Service Engineer, DMG MORI USA - Houston, TX

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine tools on location or by telephone.  They will establish and build exemplary communication and customer service relationships with customers and distributors.  The individual manages difficult customer situations in a positive manner, responds promptly to customer needs and solicits customer feedback to improve service. 

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

• Creating and updating documentation of technical information. 
• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
• Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers.
• Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines.
• Establish and build exemplary communication and customer service relationships with customers.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
• Other duties as assigned.

Minimum Requirements:

• Bachelors or Associates Degree in technical related field of study preferred.
• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.
• Good verbal and written communication skills with exceptional customer service orientation.
• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
• Minimum of 50% travel in multi-state region; drive or fly depending on distance.  Employee is expected to work at the Technical Center when not visiting customers.

Work Environment:

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at DMG MORI office.

Physical Demands:

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.

Application:

Please apply by sending your resume to our Recruiting Team: recruiting@dmgmori-usa.com

Email Subject: (Job Title; Location; Candidate Name) 

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act | Equal Employment Opportunity | Employee Polygraph Protection Act

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening

Service Engineer, DMG MORI USA - Milwaukee, WI

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine tools on location or by telephone.  They will establish and build exemplary communication and customer service relationships with customers and distributors.  The individual manages difficult customer situations in a positive manner, responds promptly to customer needs and solicits customer feedback to improve service. 

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

• Creating and updating documentation of technical information. 
• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
• Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers.
• Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines.
• Establish and build exemplary communication and customer service relationships with customers.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
• Other duties as assigned.

Minimum Requirements:

• Bachelors or Associates Degree in technical related field of study preferred.
• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.
• Good verbal and written communication skills with exceptional customer service orientation.
• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
• Minimum of 50% travel in multi-state region; drive or fly depending on distance.  Employee is expected to work at the Technical Center when not visiting customers.

Work Environment:

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at DMG MORI office.

Physical Demands:

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.

Application:

Please apply by sending your resume to our Recruiting Team: recruiting@dmgmori-usa.com

Email Subject: (Job Title; Location; Candidate Name) 

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act | Equal Employment Opportunity | Employee Polygraph Protection Act

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening

Service Engineer, DMG MORI USA - Salt Lake City, Utah

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine tools on location or by telephone.  They will establish and build exemplary communication and customer service relationships with customers and distributors.  The individual manages difficult customer situations in a positive manner, responds promptly to customer needs and solicits customer feedback to improve service. 

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

• Creating and updating documentation of technical information. 
• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
• Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers.
• Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines.
• Establish and build exemplary communication and customer service relationships with customers.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
• Other duties as assigned.

Minimum Requirements:

• Bachelors or Associates Degree in technical related field of study preferred.
• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.
• Good verbal and written communication skills with exceptional customer service orientation.
• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
• Minimum of 50% travel in multi-state region; drive or fly depending on distance.  Employee is expected to work at the Technical Center when not visiting customers.

Work Environment:

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at DMG MORI office.

Physical Demands:

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.

Application:

Please apply by sending your resume to our Recruiting Team: recruiting@dmgmori-usa.com

Email Subject: (Job Title; Location; Candidate Name) 

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act | Equal Employment Opportunity | Employee Polygraph Protection Act

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening

Service Engineer, DMG MORI USA- Silicon Valley, CA

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine tools on location or by telephone.  They will establish and build exemplary communication and customer service relationships with customers and distributors.  The individual manages difficult customer situations in a positive manner, responds promptly to customer needs and solicits customer feedback to improve service. 

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

• Creating and updating documentation of technical information. 
• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
• Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers.
• Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines.
• Establish and build exemplary communication and customer service relationships with customers.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
• Other duties as assigned.

Minimum Requirements:

• Bachelors or Associates Degree in technical related field of study preferred.
• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.
• Good verbal and written communication skills with exceptional customer service orientation.
• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
• Minimum of 50% travel in multi-state region; drive or fly depending on distance.  Employee is expected to work at the Technical Center when not visiting customers.

Work Environment:

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at DMG MORI office.

Physical Demands:

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.

Application:

Please apply by sending your resume to our Recruiting Team: recruiting@dmgmori-usa.com

Email Subject: (Job Title; Location; Candidate Name) 

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act | Equal Employment Opportunity | Employee Polygraph Protection Act

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening