09/10/2018|IMTS 2018 - DMG MORI Service and Spare Parts

Fast service for highest productivity

DMG MORI answers their customers’ needs with comprehensive service solution and highest spare parts availability.

  • More than 200 service technicians in the field
  • Over 350 in total in service and parts
  • 24/7 service hotline offers full customer support
  • Industry leading warranties for machine and controls, MASTER spindles

​​Comprehensive service solutions are essential for high productivity. DMG MORI supports their customer with competent service personnel in order to maintain machine tool availability at all times. More than 200 service technicians in the field and over 350 in total in service and parts guarantee short reaction times. A 24 /7 service hotline offers full customer support. Additionally, industry leading warranties ensure highest availability.

MASTER spindles
36 months on MASTER spindles with unlimited spindle hours.

With the latest expansion of their service promises, DMG MORI now offers faster service and an even stronger local presence. Over 200 service experts coupled with an extensive recruitment campaign and new products are what make this possible. DMG MORI began its sixth service apprentice class with 65 past and present technicians having been or being part of the program. With this growing service staff, DMG MORI provides emergency assistance around the clock with the 24 / 7 service hotline. Experienced and highly-qualified DMG MORI service staff can be contacted on the hotline, 24 hours a day, 7 days a week.

Industry leading warranties, which are serving as the benchmark in the machine tool industry, round off DMG MORI’s service promise: 24 months on machine and controls, 36 months on MASTER spindles with unlimited spindle hours. Additionally, the spare parts stock in Dallas has a retail value of $ 140 million USD. DMG MORI offers the ability to rebuild factory spindles at the Davis manufacturing facility in California.

Contact us for all issues relating to the DMG MORI technical press.

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