my DMG MORI
A NEW SERVICE CONCEPT!
A CUSTOMER PORTAL USED BY OVER 20,000 CUSTOMERS IS NOW LAUNCHED IN THE USA
my DMG MORI was first implemented in the European countries and will soon be celebrating its first birthday! Looking back, how do you think the customer portal has performed up to now?
Very positively. After just one year, our customer portal my DMG MORI has become indispensable to our customers. You can experience the added benefits right from the first time you use it. The online service enquiry eliminates queues, searching for the machine number and also any misunderstandings when making a request. Thanks to the intuitive operation and the direct routing to the right service experts, my DMG MORI has proven itself as not only more convenient but also capable of finding a solution faster compared with reaching for the telephone. The my DMG MORI app makes it possible to track the process status at any time – live and from any location. And our customers really appreciate the availability of all documents.
So the start has been extremely successful. What are the next steps?
Well, we certainly won’t be resting on our laurels! A further milestone will be direct communication with the service expert responsible for the case throughout the entire period. Moreover, suitable solutions will also be provided based on the inquiry under the keyword “self-service”. What’s important is that my DMG MORI is and will remain free of charge.